Refund policy

Welcome to ARO. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must be returned with original tags and packaging
  • Proof of purchase or order number is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products
  • Gift cards
  • Items marked as final sale
  • Products that have been washed, worn, damaged, or altered after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item and packaging

We will review the issue and offer a replacement or full refund if approved.

Exchanges

We currently offer exchanges for:

  • Wrong size
  • Defective items
  • Incorrect products received

Exchange requests must be submitted within 14 days of delivery.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was shipped
  • The item is defective

We recommend using a trackable shipping service.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank

If you still have not received your refund after several business days, please contact us.

Contact Us

For return or refund requests, please contact us at:

Email: ARO2026eg@gmail.com
Store Name: ARO
Website: ARO2026.com